Our Guarantee & Warranty - Brennan Roofing Co San Francisco

The Brennan Roofing Co San Francisco Guarantee

We put our guarantee in writing before any work starts, because a handshake doesn’t hold up against a January storm off the Pacific. Here’s what that means for a San Francisco homeowner: every repair, every inspection finding we act on, every installation is covered by our 365-Day Done Right Promise. If it’s not done right, we make it right, in writing, at no charge, for one full year. You get the price on paper before the crew ever sets a ladder against your house. The number you sign off on is the number you pay. That’s how Travis Oakley runs this roofing company, and it’s how every job leaves our hands.

Call (831) 318-8819

What’s Covered

The guarantee isn’t a page of fine print we hope you never read. It’s a list of specific commitments, each one tied to something we actually do on every job in San Francisco.

• Workmanship for one full year. Every repair and installation is guaranteed in writing for 365 days from the day we finish, and if a repair fails within that guarantee period, we return for a second visit at no charge.
• Written price before any work starts. The estimate goes on paper first, always, with no exceptions, and it does not move at the door. You’ll know the exact cost of your roof repair in San Francisco before you commit to anything.
• Materials from named manufacturer lines. We install products from GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral. You’ll get real options explained plainly, so you choose with confidence instead of guessing at a brand name you’ve never heard of.
• Background-checked, uniformed technicians. Every person who steps onto your property has passed a background check and arrives in uniform, so you know exactly who is on your roof and who to expect at your door.
• Cleanup and site respect. We treat your home the way we’d treat our own. Nails get magnet-swept, debris gets hauled off, and your garden beds don’t become a dumping ground for torn-off shingles.
• Live answers, around the clock. When you call Brennan Roofing Co San Francisco, a live person picks up. No voicemail, no callback queue, no automated system, ever.

Our Satisfaction Promise

If something isn’t right, you call us. A real person answers. We come back. That’s the whole process, and it’s why we put the 365-Day Done Right Promise in writing instead of leaving it as a vague assurance on a sales brochure. The promise works like this: we guarantee every repair and installation for one full year from completion. If a repair fails within that year, we return for a free second visit at no charge. No arguing about whose fault it was, no “that’s normal wear and tear” runaround. If we touched it and it didn’t hold, we fix it. Travis Oakley runs every job through the same standard, the Garrison Standard, which means accountability isn’t a mood, it’s a process. You’ll get a written line-item scope before work starts, and the same written standard applies to how we handle problems after the job is done. We’d rather come back and make it right than leave a San Francisco roof with even a small question mark hanging over it, because a small question mark on a roof becomes a big one the first time the fog rolls in and shows you exactly where the water wants to go.

Licensed & Insured Backing

Every claim we make sits on top of a foundation of licensing and insurance. Brennan Roofing Co San Francisco is a licensed and insured roofing contractor, and we’re bonded as well. What that means for you is simple: if something goes wrong, there’s a real safety net under the paperwork, not just a promise. Insurance protects your property and our crew while work is underway. Licensing means we answer to the state, not just to ourselves. And because we operate under the Garrison Code as part of the Garrison Partners family, founded in 2000, the standard isn’t whatever the technician feels like doing that day. It’s a defined, named standard, independently owned and operated right here in San Francisco, with Travis Oakley accountable for every roof we touch. The guarantee and the credentials work together. The paper promise tells you what we’ll do. The license and insurance tell you we’re backed when we do it.

How the Guarantee Works in Practice

Let’s be specific, because “guaranteed” means nothing without a process attached to it. When you call (831) 318-8819, you’ll talk to a live person. We’ll schedule a visit, and a background-checked, uniformed technician will inspect your roof and explain what they find in plain English, not contractor shorthand. Before any work starts, you receive a written price. You sign it, we do the work, and then the 365-Day Done Right Promise begins. If anything we repaired or installed fails within that year, you call us, we send a technician back, and the fix costs you nothing. That’s the guarantee, start to finish.

Why San Francisco Roofs Need a Real Guarantee

San Francisco roofs take a beating that roof warranties from other climates don’t always anticipate. We get months of fog sitting directly on rooftops in the Sunset and the Richmond, keeping shingles and underlayment damp for weeks at a time. We get wind whipping off the ocean and over Twin Peaks, lifting flashing and drip edge that wasn’t sealed properly. We get microclimates so extreme that a house in the Mission can bake while a house in the Outer Sunset never sees a dry afternoon. That’s why our guarantee isn’t just a marketing line. It’s built for the specific conditions we see on San Francisco roofs every week. Flashing around chimneys and skylights fails faster here than almost anywhere else in California because of the salt air and constant moisture. Decking rots underneath layers of old roofing because fog doesn’t just sit on top of a roof, it gets under it. We guarantee our work because we know exactly what San Francisco weather does to a roof after we leave, and we’re confident the work holds up.

What the Guarantee Does Not Cover

We’re plain about this too. The 365-Day Done Right Promise covers our workmanship. If we installed it and it failed, we fix it. It doesn’t cover new damage from a falling tree limb, a raccoon deciding your ridge vent is a chew toy, or a storm that tears off a section of roof we never touched. Manufacturer warranties on materials are separate from our workmanship guarantee. GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral each have their own warranty terms for their products, and we’ll explain those honestly when you’re choosing materials. We won’t blur the lines between what we guarantee and what a manufacturer guarantees. You’ll know exactly who covers what before you sign anything.

Questions About Our Guarantee

How long is the Brennan Roofing Co San Francisco guarantee?

Our workmanship guarantee lasts one full year from the day we complete the work, and it’s in writing. If a repair or installation fails within that 365-day period, we come back and fix it at no charge. No prorating, no deductible, no fine print that shrinks the coverage after six months. Call (831) 318-8819 and we’ll walk you through the details before you schedule anything.

What happens if my roof repair fails?

You call us at (831) 318-8819, a live person answers, and we schedule a return visit at no charge. The second visit is free. We diagnose what went wrong, we fix it, and the one-year guarantee starts fresh on the new repair. That’s the 365-Day Done Right Promise in action, and it’s how Travis Oakley has built this company’s reputation in San Francisco.

Do you put the guarantee in writing?

Yes. Every job begins with a written price and a written guarantee. You’ll have both documents in hand before any work starts. We don’t do verbal assurances, because verbal assurances don’t hold up when you’re standing in your living room watching water come through the ceiling. The paper is the promise.

Is Brennan Roofing Co San Francisco licensed and insured?

Yes. We’re a licensed and insured roofing contractor, and we’re bonded. Our technicians are background-checked and arrive in uniform on every call. If you’d like to verify our credentials before scheduling, call (831) 318-8819 and ask. We’ll answer.

Does the guarantee cover manufacturer defects in materials?

That depends on the material and the manufacturer. Our workmanship guarantee covers what we do. Manufacturer warranties are separate and vary by product line from GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral. When we quote your job, we’ll explain both coverages clearly so you know exactly what you’re protected by.

How do I make a claim on the guarantee?

Call (831) 318-8819. Tell the live person what’s happening on your roof. We’ll schedule a technician to come out, inspect the issue, and determine if it falls under our workmanship guarantee. If it does, we fix it at no charge. Estimates are free, the second visit on a failed repair is free, and the process is designed to be simple because it’s built on a written promise, not a phone tree.

Written by Travis Oakley, Owner at Brennan Roofing Co San Francisco, serving San Francisco and the surrounding Bay Area.